Privacy Policy

1. Scope

This policy applies to the Khayelitsha Community Trust (KCT) website, including its information pages, contact channels, media resources, and links to our social-media profiles. It does not apply to websites or platforms operated by third parties.

2. Information we collect

We collect only information that is relevant to responding to you or operating the website. Depending on how you interact with us, this may include:

• your name and contact details when you send an enquiry;
• the contents of your message and any information you choose to include;
• your email address when you request website updates or communications; and
• technical information such as browser, device, and website-usage data where it is collected by hosting, security, or analytics services.

Please do not send passwords, identity numbers, payment details, or other highly sensitive information through a general website enquiry.

3. How we use information

We may use personal information to respond to enquiries, provide requested information, share relevant announcements, maintain website security, improve our content and services, and meet legal or governance obligations.

We do not sell personal information. We use information for the purpose for which it was provided and for compatible administrative or operational purposes.

4. When information is shared

We may share information with trusted service providers who help us host, secure, maintain, or communicate through the website. They may process information only as needed to provide those services. We may also disclose information where required by law, court order, or a legitimate governance or safety requirement.

Links to Facebook, Instagram, LinkedIn, X, WhatsApp, and other external services are provided for convenience. Those services apply their own privacy policies when you use them.

5. Retention and security

We retain information only for as long as reasonably necessary for the purpose it was collected, to maintain appropriate records, or to meet legal obligations. We use reasonable administrative, technical, and organisational safeguards to reduce the risk of unauthorised access, loss, misuse, or disclosure.

No online transmission or storage system can be guaranteed completely secure. If we become aware of a material data incident, we will take appropriate steps to investigate, contain, and address it.

6. Your choices and rights

Subject to applicable law, you may ask us what personal information we hold about you, request correction of inaccurate information, ask us to stop using your information for a particular purpose, or withdraw a consent you previously provided. We may need to verify your identity before responding and may retain information where the law requires it.

You can also unsubscribe from non-essential communications by following the instructions in the communication or contacting us directly.

7. Contact us

For privacy questions, requests, or concerns, contact the Khayelitsha Community Trust using the details below. Please include enough information for us to understand and respond to your request.